Terms and Conditions of Sale

www.vktimber.co.uk is a website operated by VK Timber & Building Materials Ltd ("VK Timber") ("we" or “us”), registered in Scotland under company number 277672 and our registered office is located at 169 West George Street, Hamilton, Glasgow, G2 2LB. Our VAT number is 856864668. Our trading address is 2430 London Road, Glasgow, G32 8XZ and our landline telephone number is 0141 646 5888.

Any queries or enquiries should be addressed to sales@vktimber.co.uk. Alternatively you may e-mail info@vktimber.co.uk. These terms and conditions apply to all sales made to you via this website. By placing an order you are deemed to have accepted these terms and conditions. Please read and familiarise yourself with them.

1. Splits and Knots

Timber is a natural product and is susceptible to splits and cracks please endeavour to use these pieces whenever possible in the construction process. We will exchange any really bad splits and missing knots in the timber but there must be a modicum of common sense applied.

If any uplift and returns are required photographic proof must be emailed to us to assess the problem.

2. Limitation of Liabilty

We shall not be liable to pay any compensation to you, for tradesmen that cannot complete the job because of lack of material, you should never book a tradesman until all the goods have been delivered and checked, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part.

Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

 3. Calculator Material Quantities

The material calculators work to formula that supplies the size required that the customer puts in the system, it is the nature of these jobs that invariably there may be a length or two over It is not our responsibility to uplift and credit any lengths that are left over.

We would always advise that such extra lengths are kept aside to be used as spares encase of future repairs.

It also works the other way in that if there is a length or two short, we are not duty bound to deliver whatevers required to complete the job without charge. We charge per unit of measure so the materials delivered will be exactly what has been invoiced although in this instance we will always try our best to be kind with carriage charges providing any shortages are not required immediately and can be delivered over the next day or so.

4. Returns

The company operates a 25 percent restocking charge on goods supplied correct and returned in the original condition within 7 days of reciept of goods. No goods may be returned without the Company's prior authorisation.

Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods. You must notify us in writing of any damage and when possible a photograph of proof of damage so that we can potentially claim any courier involved.

If you wish to return items, you must inform us in writing (email). You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. It may not be economical to return some long products as carriage can be expensive.

If you return items that are not damaged and have just decided that you do not require them anymore within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in less the applicable restocking fee, charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

Some of our products are fragile. They must be checked when arriving by a courier service and if any part of the packaging is damaged should be signed for as “damaged” .Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.

5. VAT

All product prices displayed are exclusive of any value added tax.

Value added tax is added at the shopping cart page before you go to the checkout.

6. Placing an Order

 How to order
You need an e-mail address to place an order, and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Websites, which includes designing items, adding items to your shopping cart and checking out from our stores.
Placing an order on the Websites is easy.
1. Find the products you want.
2. Add the products to your shopping cart.
3. Proceed to checkout.
4. Select delivery and billing options.
5. Review your order.
6. Submit your order.
7. Receive an online order confirmation.
You are bound by your order once you have clicked the “Submit order” button at the end of the ordering process. By clicking the “Submit order" button, you send your order to us as it is displayed in the final check out screen. Once we have received your order, an automated confirmation of receipt will be displayed on the Website, which contains your order number and the details of your purchase. The purchase agreement has now been concluded. A copy of the automated order confirmation will be sent to your e-mail address. We strongly suggest that you print or download this copy for future reference.
We explicitly reserve the right not to accept your order, or to cancel the purchase agreement after the automated order confirmation.
 8. Security Policy 
We take your online security very seriously.  When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us.  Credit card numbers are encrypted both before an order is processed and when stored on our database.

We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.

To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

9. Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.

10. Our Rights

We reserve the right to: modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

11. Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we cannot beheld liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.

12. Refusal of Transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

13. Consumer Rights

To cancel a Contract you must inform us in writing within seven days. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.

This provision does not affect your statutory rights.