Privacy Policy

Last updated: August 2026

1. Who We Are

VK Timber & Building Materials Limited ("we", "us", "our") is a company registered in Scotland. Our registered address is 2430 London Road, Glasgow, G32 8XZ. We are the data controller for the personal information you provide via this website.

2. Information We Collect

We collect and process the following personal information when you use our website:

• Account registration: name, email address, telephone number, delivery address, and password (when you create an account).
• Orders: name, email address, telephone number, billing and delivery addresses, and payment information (processed securely via our payment provider; we do not store full card details).
• Contact form enquiries: name, email address, and the content of your enquiry.
• Technical data: IP address, browser type, and pages visited (via cookies and analytics tools).

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including delivery and returns.
• Communicate with you about your orders and account.
• Respond to enquiries submitted via our contact form.
• Prevent fraud and comply with our legal obligations.
• Improve our website and services (using anonymised analytics data).

We do not sell your personal information to third parties.

4. Legal Basis for Processing

We process your personal information under the following lawful bases:

• Contract: to fulfil orders and provide the services you have requested.
• Legal obligation: to comply with tax, accounting, and other legal requirements.
• Legitimate interests: to respond to enquiries and improve our services.
• Consent: for marketing communications and non-essential cookies.

5. How Long We Keep Your Data

We retain personal information for as long as necessary to fulfil the purposes described above. Order and accounting records are kept for a minimum of 6 years as required by law. You may request deletion of your account data at any time, subject to our legal retention obligations.

6. Sharing Your Information

We may share your information with:

• Delivery couriers (name and delivery address only).
• Payment processors (Worldpay) for secure payment handling.
• Accounting software (Sage 50) for invoicing and order management.
• HMRC and other regulatory bodies where legally required.

7. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Object to or restrict processing of your information.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at sales@vktimber.co.uk.

8. Cookies

We use cookies to operate this website. Essential cookies are required for the site to function. We also use analytics cookies to understand how the site is used. You can control cookies via your browser settings or our cookie banner. See our Cookie Policy for details.

9. Security

We take appropriate technical and organisational measures to protect your personal information, including SSL encryption for data transmission and secure storage of payment information via our PCI-compliant payment provider.

10. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, contact us at:

VK Timber & Building Materials Limited
2430 London Road, Glasgow, G32 8XZ
Email: sales@vktimber.co.uk
Phone: 0141 771 0000